Refund policy

1. Who can return

The original purchaser of the product(s) may request a return or refund within the timeframes below. Proof of purchase (order number/invoice) is required for all returns.

Change of mind / buyer’s remorse: Request within 7 calendar days of delivery date. Item must be unused, sealed, and in original packaging.
Damaged on arrival / missing items: Report within 48 hours of delivery by emailing photos and order details to support@stellyfire.com.
Defective / manufacturing defect: Report within 15 calendar days of delivery. We may ask for photos, videos or to return the item for inspection.
Warranty claims: Separate from returns — see your product’s Warranty Policy for longer-term defects and repair/replacement options.

Items that show signs of use, stains, scratches, burns, or odors.
Missing original packaging, manuals, tags, or accessories.
Products customized, engraved, or made to order.
Clearance, final-sale, or heavily discounted promotional items (if marked non-returnable on the product page).
Gift cards and downloadable digital products.

Email support@stellyfire.com with: order number, product name, reason for return, and clear photos (if damaged/defective).
We will respond within 48 business hours with either an RMA number and return instructions, or with next steps (inspection request, replacement offer, etc.).
Do not ship returns without RMA — unapproved returns may be refused or returned to sender.
Pack the item securely in original packaging. We recommend using tracked shipping and retaining tracking details.

Change of mind returns: Customer is responsible for return shipping costs and any customs/duties for international returns. We recommend tracked, insured shipping.
Defective / Damaged on arrival: If we confirm defect/damage, Stellyfire will provide a prepaid return label or reimburse reasonable return shipping costs (subject to our approval).
Original outbound shipping charges are not refundable except where required by law or when we shipped the wrong / defective product.

When we receive your returned item we will inspect it within 7 business days.
If the return meets our policy (unused, original packaging, within window), we will process the refund to the original payment method. Allow 7–14 business days for the payment provider to post the refund.
If the item fails inspection (used, damaged, missing parts), we may: (a) refuse the refund and return the item to you, or (b) offer a partial refund at our discretion.
Refund amounts will exclude any original shipping charges, duties, and applicable restocking fees (if any — see below).

For non-defective change-of-mind returns, Stellyfire may apply a restocking fee of up to 10% of the item price to cover processing and repackaging costs. We will always disclose any restocking fee when issuing the RMA.

Exchanges (size, color, or model) are processed as a return + new order. If you want an exchange, request it in your initial RMA email. We will advise whether we can ship a replacement immediately (subject to stock) or issue a refund once the return is received and inspected.

If a product is found to be faulty during the warranty period, we will follow the Warranty Policy for repair, replacement, or refund. Faulty item returns may require product inspection by us or an authorized service center before a decision is made.

International customers are responsible for return shipping, export paperwork, customs, and duties unless Stellyfire authorizes and pays for return shipping for confirmed defects. Refunds will exclude any import taxes or duties paid at time of purchase unless otherwise stated.

We reserve the right to refuse returns or refunds where we reasonably suspect fraud, abuse of the returns process, or evidence of tampering. In such cases we may provide details to relevant authorities.

If a return shipment is lost in transit, resolution depends on courier insurance and proof of shipment. Keep tracking information and receipts. Stellyfire is not liable for returns lost when the customer chooses uninsured/untracked shipping.

Postal: Plot No. 880, Sector 56, Ballabgarh, Faridabad, Haryana 121004, India

When contacting us, always include your order number, RMA (if already issued), and clear photos if applicable.