Shipping Policy — Stellyfire International

 

1. Order Processing

• Processing time: We generally process orders within 1–2 business days (excluding weekends and public holidays). During sale periods or launches processing may take longer — we’ll notify you at checkout or by email.

• Same-day dispatch: Orders placed before 2:00 PM IST may be dispatched the same business day where possible; otherwise dispatch occurs the next business day. (Adjust this cut-off to fit your operations.)

2. Shipping regions & estimated delivery times

Domestic (India)

• Metro / major cities: 3–5 business days.

• Tier-2 / tier-3 / remote areas: 5–10 business days.

International

• South Asia / nearby regions: 7–14 business days.

• Rest of world: 10–21 business days.
  Delivery times are estimates and begin from the date of dispatch. Customs, local holidays, or carrier delays can increase delivery time.

3. Shipping rates

• Standard shipping calculated at checkout based on weight & destination.

Replace the example amounts above with your actual pricing or live shipping rules from your store platform.

4. Carriers & tracking

• We partner with trusted couriers and logistics partners for safe delivery. Carrier selection depends on package size, destination, and service availability.

• When your order ships we’ll send an email/SMS with the carrier name and tracking number. Use that tracking link for live updates.

• If tracking isn’t updating after 48 hours from shipment, contact support@stellyfire.com and we’ll investigate.

5. Delivery attempts & failed delivery

• Couriers may attempt delivery once or multiple times depending on carrier policy. If a parcel is returned to us due to failed delivery attempts, wrong address, or unclaimed packages, shipping charges for redelivery may apply.

• Important: Please ensure your shipping address and phone number are correct at checkout. Stellyfire is not responsible for delays or returns caused by incorrect address information.

6. International shipping, customs & duties

• For orders shipped outside India, import duties, taxes, and customs clearance fees may apply and are the responsibility of the recipient. Delivery can be delayed by customs inspections.

• We recommend checking local import rules before placing large international orders.

7. Pre-orders, backorders & bulk/wholesale

• Pre-orders: Estimated dispatch dates will be shown on the product page. Pre-order items ship once available.

• Backorders: If an item is temporarily out of stock we will notify you with the expected restock date and offer cancellation or alternative options.

• Wholesale / bulk orders: Please contact support@stellyfire.com for bespoke shipping quotes and lead times.

8. Damaged or missing items

• Inspect your package on arrival. If you receive a damaged or incorrect item, please email support@stellyfire.com within 48 hours with photos of the packaging and product. We’ll arrange replacement, return, or refund as appropriate.

9. Cancellations & changes

• Orders can be cancelled or changed before they are dispatched. Once an order is shipped, cancellation may not be possible — follow our Returns & Refunds process instead. Email support@stellyfire.com ASAP with order details to request a change.

10. Shipping exceptions & delays

• Delays can occur due to high order volumes (sales, festivals), natural disasters, strikes, or carrier issues. We’ll communicate proactively via email when we become aware of material delays.

• For time-sensitive orders (gifts, events), we recommend ordering well in advance.

11. How to contact us about shipping

• Email: support@stellyfire.com (fastest)

• Postal: Plot No. 880, Sector 56, Ballabgarh, Faridabad, Haryana 121004, India
  When contacting us, please include your order number, name, and shipping address to help us resolve issues quickly