Warranty
One year, honoured properly.
If a Stellyfire piece fails because of how it was made, that's our problem to fix — not yours to argue about.
What's covered
- Coating defects that appear under normal domestic use
- Handle failure, loosening rivets or a cracked Bakelite grip
- Base warping or wobble that appears without overheating
- Manufacturing flaws in the glass lid, knob or steam vent
- Any piece that arrives damaged or incomplete in transit
What isn't
- Scratches and gouges from metal utensils or scouring pads
- Damage from heating an empty pan or cooking on high heat repeatedly
- Thermal shock from plunging a hot pan into cold water
- Dishwasher damage where hand wash is specified
- Normal cosmetic wear, staining from turmeric or discolouration over time
- Commercial or restaurant use, and any product bought outside our authorised channels
Making a claim
Three steps, no arguments.
1. Send the details
Email care@stellyfire.com with your order number and clear photos of the issue, including the base of the pan.
2. We assess in 48 hours
Our quality team reviews the photos and tells you within two working days whether it's a covered defect.
3. Repair or replace
Approved claims are replaced free of cost, with free pickup of the original piece. No shipping charges to you.
Read the full shipping and returns policy or start a claim.